All our products are made-to-order through our fulfillment partner, Printful. This means each item is printed specifically for you after your order is placed. Because of this custom production process, we cannot accept returns for change of mind or incorrect sizing.

We want you to be completely satisfied with your purchase. We accept returns and issue refunds in the following situations:

• Defective items — Products with printing errors, misprints, or manufacturing defects
• Damaged in shipping — Items that arrive damaged or in poor condition
• Wrong item received — You received a different product than what you ordered

Due to the custom nature of print-on-demand, we cannot accept returns for:

• Change of mind after ordering
• Incorrect size selection (please check size guides before ordering)
• Color variations due to screen display differences
• Minor variations inherent to the printing process

To be eligible for a return, you must contact us within 30 days of receiving your order. After 30 days, we cannot guarantee a refund or replacement.

To initiate a return, please:

1. Take photos — Document the issue with clear photos showing the defect or damage
2. Contact us — Email support@wavepoint.space with your order number and photos
3. Wait for confirmation— We'll review your request within 2-3 business days
4. Resolution— If approved, we'll issue a replacement or refund

Once your return is approved:

• Replacements — A new item will be produced and shipped at no additional cost
• Refunds — Credited to your original payment method within 5-10 business days

Original shipping costs are refunded only if the return is due to our error or a defective product.

We do not offer direct exchanges. If you need a different size or product, please initiate a return (if eligible) and place a new order.

If your package is lost in transit:

• Wait until the estimated delivery date has passed (check your tracking information)
• Contact us with your order number and tracking details
• We'll work with the carrier to locate your package or issue a replacement

For return requests or questions, please visit our FAQ page or email us at support@wavepoint.space.